How can we help?
Getting Started
How do I start?
Download the Windows program from the Download page and install it. It starts automatically with Windows and sits next to the clock in the system tray. Put the cursor in a text box, hold Ctrl+Win, speak, then release the keys.
Do I need to create an account?
Dictation works without an account. The (free) account syncs your dictionary, shortcuts, styles, and commands across devices and saves your meetings in the web app. You log in with a 6-digit code sent by email – no password.
Windows says 'Windows protected your PC'
The program is new and still unsigned digitally. Click “More info” then “Run anyway”. Future updates install automatically.
Which devices does it work on?
Windows 10/11, Android (keyboard and bubble), and any modern browser via the web app. Mac and iPhone are in progress; on iPhone, you can use the web app for recordings.
Dictation
What keys do I use?
Hold down Ctrl+Win while you speak. Hands-free: tap the combo briefly (under a third of a second), speak as long as you want, tap again to finish. Cancel: Esc. Paste last dictation again: Alt+Shift+Z.
Can I change the keys?
Yes: Settings › Hotkeys › “Change”, then press the desired combo. The dictation key can’t be a typing key (a letter) or just Ctrl or Alt alone.
What is command mode?
Select text, hold the dictation key plus Alt, and say what to do: “make shorter,” “more polite,” “translate to English,” “make a list.” The selected text is replaced with the result. Without selection, Zicelo writes what you say (“write a thank you email to Ana”). You can save frequently used commands on the Commands page.
Why did a word come out wrong?
Especially with proper names and technical terms. Add it in Dictionary (with the correct form) and next time it will be right. Speak at a normal distance from the mic; headsets with a mic give the best results.
How do shortcuts work?
On the Shortcuts page, you link a phrase (“my signature”) to a text of any length. When you say the phrase during dictation, the full text appears. Case and accents don’t matter.
What does style in the app mean?
Zicelo detects which app you’re typing in and applies the chosen style: formal in emails, neutral for work, casual in personal conversations. You can change them on the Style page.
‘No connection – saved in history’ appeared
The recording wasn’t lost. Open Zicelo › Dictation › history and click “Retry” when internet returns.
Nothing happens when I hold the keys
Check if Zicelo is running (icon near the clock) and if the microphone chosen in Settings is the right one. If the bar shows a message about a needed update, restart the program to install the new version.
Phone (Android)
Keyboard or bubble?
Zicelo Keyboard replaces your keyboard and has a big microphone. Bubble keeps your keyboard (Gboard, SwiftKey) and appears above it only while typing. You can use both.
How do I start the bubble?
Settings › Accessibility › Zicelo › On. If “Restricted setting” appears, open App info for Zicelo › menu ⋮ › “Allow restricted settings” and try again.
Why does the app ask for mic access?
An Android keyboard can’t request mic access by itself, so the app asks for it once. Zicelo only listens while you hold the dictation button and doesn’t dictate in password fields.
Meetings (Notetaker)
How do I record a meeting?
In the Windows program: Meetings page › “Take notes now”, or let it start automatically for meetings from your calendar. In browser: Chrome extension or web app › Record. You can also upload an audio/video file.
How does it start automatically?
Connect your calendar (Google, Outlook, or iCal link) in Settings › Meetings & Calendar. When a meeting from calendar starts and Teams, Zoom, Webex, or Meet keep the mic open, Zicelo starts recording (or asks you, if you chose that).
When does it stop?
When you press “Stop,” when the calling app frees the mic for over a minute, or 15 minutes after the calendar end time. A meeting lasts max 4 hours.
What do ‘You’ and ‘Others’ mean?
The app records your microphone and computer sound (others in the call) separately. Without headphones, the microphone also picks up the speakers, so labels are approximate. In uploaded files, speakers are automatically separated and you can name them.
Where can I find the meetings?
In the Windows app, the Meetings page. If you’re logged in with your account, meetings also appear in the web app, where you can search, share, ask questions, and send them to integrations.
Account and payments
How do I change my plan?
In the web app › Plan. Upgrade immediately; downgrade at the end of your current paid period.
How do I delete my data?
You delete meetings from the web app (one by one or multiple at once). To delete your entire account, write to us from the Support page using your account email.
Do I get an invoice?
Yes, for every payment. For bank transfer payment (Enterprise or large teams) contact us.
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